ed777's Privacy Policy
A complete and transparent guide on how your personal information is collected, stored, and protected.
Introduction & General Overview
ed777 welcomes you to its platform. This Privacy Policy ("Policy") explains in detail how we collect your personal information, the purposes for which we use it, who we may share it with, and the steps we take to keep your data secure.
ed777 believes that user privacy is a fundamental right. We commit that none of your information will be transferred to any third party without authorization. By using this platform, you are considered to have accepted the terms of this Policy. We therefore ask that you read it carefully and in full.
This Policy applies to all ed777 services — including online casino, slot games, cricket betting, Plinko, Bingo Fishing, and all other gaming sections. It takes effect the moment you visit our website or create an account.
What Information We Collect
ed777 collects only the information that is strictly necessary to provide secure services, verify identity, and process financial transactions. We collect information in the following categories:
Personal Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID or passport number
- Email address
- Mobile number
Financial Transaction Information
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal amounts
- Transaction date and time
- Transaction reference number
Activity Information
- Login and logout timestamps
- Gaming history and betting records
- Bonus and promotion usage
- Support tickets and chat history
Technical Information
- IP address
- Browser type and version
- Device identification details
- Cookies and session data
Geographic Location Information
- Country and general region (estimated from IP)
- Time zone (Bangladesh Standard Time, UTC+6)
- Address voluntarily provided by the user
Communication Information
- Support live chat conversations
- Content of messages sent by email
- Complaint or feedback records
Purpose of Data Use
ed777 uses collected information only for the legitimate purposes listed below. Information is never used for commercial purposes or sold to third parties.
- Account Registration & Verification: Information is used to confirm your identity and to verify your age as part of responsible gaming.
- Financial Transaction Processing: Financial information is required to accurately complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer Support: Conversation history is retained to provide effective assistance through 24/7 live chat and email support.
- Platform Security: Technical information is analysed to prevent fraud, account hacking, or unauthorised access.
- Service Improvement: User gaming behaviour is analysed to improve platform performance and features.
- Legal Compliance: Certain information is retained to comply with financial crime prevention, anti-money laundering (AML) requirements, and applicable legal regulations.
- VIP & Promotional Benefits: Activity data is used to deliver VIP tier benefits from Bronze to Diamond, and to send you relevant bonus offers.
- Responsible Gaming: Gaming history is monitored to identify problematic gaming patterns and to take protective measures.
Data Sharing & Disclosure
Important: ed777 never sells or rents your personal information to advertisers or commercial third parties.
We may share your information with specific parties only in the following limited circumstances:
Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used to verify the validity of transactions and is governed by the respective provider's own privacy policy.
Technology Service Providers
Technology partners engaged to operate the platform (such as game providers and server hosting companies) may access information in a limited and strictly controlled manner. Our agreements with them guarantee data protection.
Legal Authorities
We may be legally required to provide information to authorities pursuant to a court order, a valid request from an investigating agency, or applicable legal obligations. In such cases, we will provide only the specific information requested.
Fraud Prevention
Relevant information may be shared with security partners or regulatory bodies in connection with investigations into fraud, money laundering, or other illegal activities. This is done to keep the platform safe for everyone.
Cookies & Tracking Technologies
ed777 uses cookies and similar technologies to ensure the platform functions correctly and to improve your browsing experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies
Essential Cookies
These are essential for maintaining login sessions, managing security tokens, and core platform functionality. They cannot be disabled.
Analytics Cookies
Used to measure page visits, user journeys, and platform performance. This data is anonymous and aggregated.
Preference Cookies
Used to remember your language, display settings, and other personal preferences for a more convenient experience on future visits.
Functional Cookies
Cookies used during a session for game progress, balance updates, and real-time data synchronisation.
You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
Data Security Measures
ed777 has adopted industry-standard technical and organisational measures to keep your information secure. Our security practices are regularly updated and reviewed.
SSL Encryption
All communications on our website and platform are protected by SSL (Secure Sockets Layer) encryption. This encrypts all data between your browser and our servers, making it impossible for third parties to intercept.
Two-Factor Verification
Additional verification steps may apply for sensitive actions such as password changes or large withdrawals. This protects your account from unauthorised access.
Secure Data Storage
Your personal information is stored on encrypted servers. Passwords are never stored in plain text — only in hashed form. Financial information is stored in a separate, secured environment.
Access Controls
Only authorised personnel among our staff can access specific data. Every access is logged and regularly audited.
You also have a responsibility: Keep your account password private, notify our support team immediately if you notice suspicious activity, and never share your login details with anyone.
Data Retention Period
ed777 does not retain your information beyond what is necessary. Retention periods depend on the type of data and the purpose for which it was collected:
- Active Account Data: All necessary information is retained for as long as your account remains active.
- Financial Transaction Records: Transaction records are required to be retained for a defined period due to financial crime prevention and legal obligations.
- Closed or Inactive Accounts: After an account is closed, certain information is retained for a defined period to meet legal obligations, after which it is securely deleted.
- Support Conversations: Support chat and email records are retained for a defined period for service quality improvement and dispute resolution.
- Cookies & Session Data: Session cookies are deleted when the browser is closed. Persistent cookies have a lifespan set according to their purpose and are automatically deleted when they expire.
Your Rights & Controls
As an ed777 user, you have certain important rights regarding your own information. We respect these rights and make them easy to exercise.
Right to Access
You can ask us at any time what information we hold about you. We will provide full details within a reasonable timeframe.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. Contact our support team via live chat or email for assistance.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in relation to marketing communications.
Right to Data Portability
You may request certain account-related information in a structured format.
Right to Restrict Processing
In certain cases you may request that active processing of your information be restricted, for example while you are disputing its accuracy.
To exercise these rights, contact our 24/7 live chat support or email us at: [email protected]
Protection of Minors' Data
ed777 is an adults-only gaming platform. We do not and will not knowingly collect information from anyone under the age of 21.
Age Restriction: For users aged 21 and above only.
Age verification is mandatory during the registration process. If any user is suspected to be under 21 years of age, we will immediately suspend their account and securely delete any information collected from them. If you believe an underage person has registered on this platform, please notify our support team without delay.
Changes & Updates to This Policy
ed777 reserves the right to update this privacy policy from time to time. Changes may be made to the policy due to service improvements, legal changes, or the introduction of new technologies.
- For significant changes, we will notify users via their registered email or through a notice on the platform.
- Continued use of the platform after the updated policy is published will be considered as acceptance of the new policy.
- The latest version will always be available on this page. You can confirm this by checking the "Last Updated" date at the top of the page.
- If you do not agree with the new policy, please contact support to request account closure.
Contact & Support
If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is ready to assist you. ed777 support is available in both Bengali and English.
Live Chat Support
Get instant assistance through live chat 24 hours a day, 7 days a week. Log in to the platform and speak directly through the support chat option.
Email Support
For detailed privacy-related requests or complaints, contact us by email:
Using your registered email address when contacting us for data protection requests or any account-related privacy matters will speed up the verification process.